DLT Issues Stern Warning to Drivers
Poor Service Threatens Tourism Economy
The Department of Land Transport (DLT) has issued a strong warning to public transport drivers, emphasizing that substandard service, especially toward tourists, will face harsh penalties. Deputy Director-General Seksom Akraphand highlighted tourism’s vital role in Thailand’s economy, noting that poor taxi experiences could tarnish the country’s reputation among international visitors.
Daily Inspections Target Violations
Enforcing Compliance at Tourist Hubs
To curb exploitation of both tourists and locals, the DLT deploys inspectors daily to monitor driver compliance at high-traffic areas like Suvarnabhumi and Don Mueang airports, Yaowarat, and Sanam Luang. These efforts aim to ensure fair practices and maintain Thailand’s appeal as a welcoming destination for global travelers.
Ratchaprasong Model Enhances Enforcement
Collaborative Effort at Tourist Zone
The DLT’s “Ratchaprasong Model” pilot project unites the Tourist Police, Lumpini Police, Pathumwan District Office, and Ratchaprasong malls to strengthen on-site enforcement. This initiative targets public transport violations in one of Bangkok’s busiest tourist districts, aiming to improve service quality and visitor satisfaction.
Thousands Fined for Service Breaches
Over 9,000 Drivers Penalized Recently
From October 2024 to April 2025, the DLT fined 9,375 public transport drivers for offenses like refusing passengers, bypassing fare meters, and failing to reach agreed destinations. Additionally, 3,960 drivers were apprehended, reflecting the agency’s aggressive stance against non-compliant taxi operations.
Point Deduction System Promotes Accountability
71 Drivers Lose Licenses for Violations
The DLT’s driver behavior point deduction system, active during the same period, resulted in 2,032 deductions and 71 license revocations to foster safety and professionalism. This mechanism incentivizes better service, addressing complaints and ensuring drivers prioritize passenger experience.
Viral Taxi Incident Sparks Action
Driver Fined for Flat Fare Scam
A recent viral video of a taxi driver, Sali, demanding a 150-baht flat fare near Iconsiam on May 23 prompted swift DLT action. Fined 1,000 baht, Sali faced a one-month license suspension and mandatory public service training, with warnings of license revocation for future offenses.
Protecting Thailand’s Tourism Future
Enhanced Standards to Retain Visitors
The DLT’s crackdown underscores Thailand’s commitment to safeguarding its tourism sector by improving taxi services. By addressing service quality issues and enforcing strict regulations, the agency aims to enhance visitor confidence, ensuring Bangkok remains a top global destination.
