True Outage Disrupts Services in Thailand
Nationwide Impact of True Network Failure
A significant outage in True’s telecommunications network on May 23, 2025, left millions of users across Thailand without mobile and internet services, prompting widespread frustration. The disruption, which lasted several hours, affected both individual customers and businesses, highlighting vulnerabilities in the country’s telecom infrastructure and sparking urgent calls for regulatory changes.
Causes and Consequences of True’s Service Failure
Technical Glitch Triggers Widespread Outage
Preliminary reports suggest that a technical malfunction in True’s core network infrastructure caused the outage, though the company has yet to release a detailed explanation. Businesses reliant on True’s services faced operational challenges, while consumers voiced their discontent on social media, amplifying the pressure on the telecom giant to address the issue swiftly and transparently.
Public and Industry Demand for Regulatory Reform
Calls for Stronger Telecom Oversight
The outage has reignited debates over the need for stricter regulatory oversight in Thailand’s telecommunications sector. Industry experts and consumer advocacy groups argue that the incident exposes gaps in current regulations, urging the National Broadcasting and Telecommunications Commission to enforce more robust standards for network reliability and accountability to prevent future disruptions.
Steps Toward Telecom Sector Improvements
Proposed Reforms to Enhance Network Stability
In response to the outage, stakeholders are pushing for reforms, including mandatory stress testing of telecom networks and clearer protocols for outage response. True has pledged to investigate the incident and invest in infrastructure upgrades, but public skepticism remains, with many demanding immediate action to ensure uninterrupted services in Thailand’s increasingly digital economy.
